​

Individual Orders

You may cancel your order up to 3 days prior to your delivery or pickup date for a full

refund. If you cancel in less than 72 hours, you will NOT receive a refund.

To cancel an order, please get in touch with us via email at grazel.locally@gmail.com and

include your order #

 

Deliveries

For any deliveries, please ensure that somebody will be available to accept deliveries

during your designated time slot, as charcuterie is perishable and requires refrigeration.

 

If a delivery is attempted (applicable to regular and special gift orders) with our team

contacting the recipient without a response, our team is not responsible for any boards that

are delivered and sit out.

 

Corporate, Grazing Tables, and Large Event Orders

Unless otherwise specified in a signed contract, a 50% non-refundable deposit is

required at booking. The remaining balance is due 2 weeks prior to your event.

If services are canceled/terminated within seven (7) days of the event, Graze Locally

cannot provide refunds and will retain the full 50% deposit paid.

 

Private Workshops

Private workshops are non-refundable. If you need to reschedule, we will do our best to

accommodate a new date.

If a workshop is canceled within two (2 days) of the scheduled date Graze Locally will

retain 25% of the total amount paid to cover any costs related to the workshop.

As a small business, any cancellations or rescheduling impacts our team schedule, so

we appreciate your understanding.

 

Public Workshops

Public workshops held at a venue and open to the public are not eligible for a refund if it

is requested less than 7 days prior to the event.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is

defective, or damaged, or if you received the wrong item. Images of defective or incorrect

items will be required.

 

Gift cards

Unfortunately, we cannot accept returns on gift cards. Gift cards are valid for 1-year

from purchase and cannot be combined with any other flash sales or promotions.

 

Payment Options

We accept cash, E-transfer, and major Credit Cards. Full payment is required at

booking/purchase.

 

Refunds

If your refund is approved, you’ll be automatically refunded on your original payment

method. Please note it may take several business days for your card or bank to process

the refund.

Refunds will not be processed for gift orders that are attempted for delivery during the

designated time slot. If a delivery is attempted (applicable to regular and special gift

orders) with our team contacting the recipient without a response, the order will be

returned to our store for pickup. The recipient will be responsible for picking up the

order.

 

Food Allergies Disclaimer

Our boards may contain or have come in contact with common food allergens including

(but not limited to): peanuts, tree nuts, soy, eggs, wheat, fish, shellfish, or dairy

products.

Clients with sensitivities should exercise judgment and please let us know to not include

specific ingredients within your board. While we can omit those ingredients and take

precautions to reduce the risk of cross-contamination, we cannot 100% guarantee that

any of the products are safe to consume for people with peanut, tree nut, milk, egg, and

wheat allergies. 

 

Order Modifications or Requests

Please note that we cannot guarantee any additional modifications will be

accommodated after an order is placed online and payment is received but we will do

our best to serve you.

 

Seasonal Produce & Supplier Availability

As our produce and garnishes are sourced seasonally, they are subject to availability

and substitutions.

We may also face supplier issues at times, so cannot guarantee each and every

product. We will always use an alternative or use more of another product to

compensate.

 

Food Handling

When products are received, please keep them refrigerated and consume them within 24-48 hours.

It is the responsibility of the customer to dispose of the food if kept

unrefrigerated beyond 4 hours, to comply with food safety standards.

 

By agreeing to our terms and conditions the client is agreeing to dispose of any food

after this set time. Graze Locally will not be held responsible for any adverse

reactions to our food consumed after this time. 

​

 

PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING. 

BY PURCHASING FROM GRAZE LOCALLY YOU THEREBY AGREE TO BOTH

OUR GENERAL TERMS & CONDITIONS & OUR DELIVERY TERMS &

CONDITIONS.